How long does the assessment take?
The assessment typically takes 2–3 minutes to complete. You can pause and resume at any time if you need a break.
Is the assessment confidential?
Yes. Your responses are encrypted and handled in line with GDPR. They are only reviewed by authorised members of our clinical team.
What happens after I submit?
Our clinical team reviews your answers and you receive a personalised recommendation outlining whether you may be eligible and suggested next steps.
Who reviews my assessment?
Qualified clinicians and care coordinators review every submission. Only authorised staff with a clinical need can access your responses.
How much does the programme cost?
Programme pricing depends on the pathway recommended for you. After your assessment, you will see clear plan options and pricing before making any commitment.
What if I am not eligible?
If you are not eligible for a medication pathway, we will explain why and may suggest alternative lifestyle support options where appropriate.
How is my health data stored?
Your data is stored on secure, UK-hosted infrastructure with encryption in transit and at rest. We never sell your information to third parties.
Can I pause or cancel my programme?
Yes. You can contact our care team at any time to discuss pausing or ending your programme. Terms may vary depending on your plan.
How do I contact support?
Email [email protected] or call +44 20 1234 5678. Our care team is available to help with assessment, programme, and account questions.
Last updated: 10 July 2026